IT SPECIALIST (NETWORK) Job Announcement No. Performed Virus Removal and OS upgrades as needed. IT Support Specialist. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Trained and coached new team members to facilitate continuous process improvement of project team performance. Ember JS Developer Resume. IT Support Specialist resume in Magnolia, TX - July 2017 : ux, rep, ehs, vmware, 9000, desktop, xerox, dell, cisco, thermal Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. INFORMATION TECHNOLOGY PROFESSIONAL. Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Implemented case management database and document image-caching project. Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users. Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Managed multiple projects through organizational requests from initiation to closing phases. Implemented new processes for tracking hardware both incoming and outgoing. Responsibilities: Resolve computer problems by phone, walk - in requests and by way of desk side visits using Remedy AR Systems ticketing systems for 1300 Attorneys, support staff in a major law firm environment; The section work experience is an essential part of your it support specialist resume. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law, Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability, Reviews assigned change requests and configures a standard operational solutions. Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Cyber Security Analyst Resume. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. Configured hardware, devices and software to … Primary support technician for all city hardware including the Art Center, Police Department, and Court. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Entry Level IT Resume. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action. Support Specialist Resume. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. Ensured minimal downtown/issues with company's LAN and WAN through ongoing monitoring and quick problem resolution. ), Assists with Help Desk calls and tickets as needed, May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects, Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience), Demonstrated knowledge of Active Directory, Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision, Demonstrated written, verbal and interpersonal skills, Demonstrated professional demeanor, strong customer relations skills, Demonstrated aptitude for understanding and troubleshooting technical problems, Demonstrated competency in Microsoft Windows and Office Suites, Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction, Demonstrated ability to effectively and clearly deliver information to a range of audiences, Demonstrated ability to multi-task and effectively manage workload and make wise use of time, Demonstrated ability to routinely lift equipment up to 45lbs, Able to travel to satellite offices for ITS support needs, Provide excellent user experience to 3DS employees needing IT support, Troubleshoot issues coming from Helpdesk primary qualification, Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments, Ensure troubleshooting and resolution for local and remote users, Propose and administrate additional service for End user (loan fleet management, secure storage management, Provide support for software installations, Manage urgency and prioritize tickets, understand and follow up on escalations, Engage with other teams for more complex requests, Ability to work with remote and virtual teams and users, Fluency in French, Spanish, or Portuguese is highly desired, One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc, 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Entry Level Network Engineer Resume. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest This way, you can position yourself in the best way to get hired. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents. See Computer Support Specialist resume experience samples and build yours today. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. It Support Specialist Resume Template. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. ), Provide Hardware/Software Installation and Setup support, Perform other official duties as assigned, Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). IT Specialist Resume. Effectively encrypted Bitlocker on company hard drives. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. Technical Support Specialist (10/2010 to 6/2012) Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. Build, configure, and implement all company-owned IT assets. ), Provides support for voice, video and/or web conferences, Assists with telephone installations, moves and troubleshooting, Supports ITS projects as needed by completing activities onsite or providing input on regional needs. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required, Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing, Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Collaborated with vendors to implement and configure DESK ticketing system. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. - Instantly download in PDF format or share a custom link. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. This means you should start with your most recent job at the top of your work experience section. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Find out what is the best resume for you in our Ultimate Resume Format Guide. desired, Experience with Office 365 and SharePoint highly desired, Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably, Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation, Self-assigning tickets in queue and help on assigning tickets to an appropriate team member, Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts, Keep up to date calls/projects information, plan, schedule, and status with Team Leader, Ensure the team processes keep aligning and consistency with ISO 27001:2013, Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal, Performing upgrades/patches of the system and application to new release levels following as the client requirement, Diagnosing and troubleshooting hardware, O/S, software, and service issues, Following Hardware Inventory Management procedure and ensure 100% of accuracy, Proactively monitoring the system's health, and ensure high availability of services, Consulting with users to diagnoses and resolves problems on multiple software or hardware programs, Bachelor Degree in Computer Science, Computer Engineering or equivalent required, 3-5 years working experience in Enterprise Desktop Infrastructure, Experience in virtual desktop infrastructure (VDI) environment is advantage, Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support Specialist. Used HP Service Desk software to manage task, incidents, and service requests. during a system outage affecting critical systems and high-level users. Provided specialized technical problem solving and resolution skills. Apr 19, 2019 - Want to create or improve your IT Support Specialist resume? in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience, Extensive knowledge of MAC OS and iOS operating systems, 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department, Excellent interpersonal relations skills – experience supporting executive-level customers, Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications, Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus, Must have a valid driver’s license and a good driving record, Ability to work independently, make good use of time and prioritize multiple tasks, Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred, Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone, B.S. No need to think about design details. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. The IT Support Specialist will work with employees across all levels and serve as the main point of contact for resolving technical issues, onboarding new hires, and repairing or replacing equipment as needed. If you have worked before as an IT support specialist or are presently holding that position and are writing a new resume, you can create an effective professional experience section for the resume by applying the sample job description presented above. Oversaw the installation of a new Mitel admin phone system. IT Support Specialist Resume Sample: Average salary for a IT Support Specialist is $50 000 in United States (35k-65k): - IT Support Specialist Junior (1-3 years experience) $43 000 (30k-60k) - IT Support Specialist Middle (4-6 years experience) $48 000 (30k-65k) - IT Support Specialist Senior (7-9 years experience) $51 000 (35k-70k) Headline : Technical Support Specialist And Systems Analyst with six-plus years' experience diagnosing and resolving technical/customer inquiries, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life-cycle. Ability to deal with users effectively and calmly in crisis situations, Proven ability to work independently with little supervision as well as in a team environment, Proven track record to work with regional and global partners, Previous experience in business unit engagement, Project co-ordination or management experience, Comprehensive knowledge of Windows operating system, applications and computer hardware, Understanding of ITIL terminology and workflows, Good knowledge of investment banking industry, Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage, Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience, Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems, Responsible for documentation and modifying specifications for existing standards as required, Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems, Demonstrate understanding of project management methodologies, Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others, Demonstrate ability to communicate to all level of management in written and verbal form, Academic degree, preferably in a technical subject or equivalent education, 2+ years relevant technical experience, ideally in a professional services environment, English on C1 level or other local language proficiency would be a plus, Very strong communications and presentation skills; high aptitude for customer service, Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction, Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc ), Ability to solve problems and analyze situations, i.e. New departments completed 2 audits with zero non-compliance incident. 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